Purchase Policy

Purchase Policy

Welcome to ECHOVERSE STORE! Please read our policy carefully before completing your purchase to ensure a smooth and satisfying shopping experience.

1. Order Processing

  • All orders are processed within 24 to 72 working hours after payment confirmation.
  • Should there be any issues with processing, we will contact you directly to resolve the matter.

2. Payments

  • We accept major payment methods, including credit cards, debit cards, and other secure options indicated at checkout.
  • Prices are listed in British Pounds (£) and may include additional charges depending on your location.

3. Delivery

  • We offer delivery within 5 to 10 working days, depending on your location.
  • During periods of high demand, delivery times may experience slight delays.
  • For further details, please refer to our Shipping Policy.

4. Order Changes and Cancellations

  • Requests for changes or cancellations can be made within 24 hours of completing the order. After this time, the order may already be in processing or dispatched.
  • To make a request, please contact us through our support channels.

5. Returns and Refunds

  • We offer a 30-day money-back guarantee if you are not satisfied with your purchase.
  • For more details, please see our Returns Policy.

6. Product Guarantee

  • All our products undergo strict quality checks before dispatch. Should you receive a defective item, please contact us within 7 days of receipt for assistance.

7. Customer Support

If you have any questions, our support team is here to assist you:

Thank you for choosing ECHOVERSE STORE. We look forward to exceeding your expectations.